Order Terms

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Order Terms

China Loong EV Parts Co., Ltd. supplies electric vehicle parts to international distributors, importers, repair networks, fleet operators, and other business customers. Our product range includes EV electrical systems, charging components, thermal management parts, braking and suspension parts, steering components, body parts, lighting products, glass, interior assemblies, and drivetrain components. The following guide explains our standard process from inquiry and technical confirmation through payment, packing, delivery, and after-sales communication.

1. Inquiry and Product Selection

Please send your inquiry with enough information for us to identify the correct product and prepare an accurate quotation. Requirements may differ for components such as on-board chargers, DC-DC converters, motor controllers, battery management systems, high-voltage wiring harnesses, brake parts, lighting assemblies, body panels, and other EV replacement parts.

Where applicable, please provide:

For vehicle-specific parts, buyers should confirm compatibility before ordering. A matching appearance alone may not establish compatibility because connectors, mounting points, software versions, electrical specifications, and regional vehicle configurations can differ.

2. Product Compatibility and Technical Review

After receiving the inquiry, China Loong EV Parts Co., Ltd. will review the available part numbers, photographs, specifications, and vehicle information. We may request additional measurements, label photographs, connector details, VIN-related information, or samples when these details are necessary for product identification.

For electronic and high-voltage components, the buyer should provide complete operating specifications and interface requirements. Some products may require vehicle-side programming, calibration, coding, pairing, or professional installation. Any such requirements should be discussed and confirmed before the order is placed.

3. Customization and Quotation

Customization may be discussed for product specifications, connectors, wiring arrangements, materials, finishes, colors, labels, cartons, manuals, and other order-specific requirements. The feasibility, minimum quantity, tooling needs, sample requirements, and related costs depend on the product and the requested changes.

Our quotation will be prepared according to the confirmed product description, quantity, technical requirements, packaging, delivery terms, and destination. The quotation may state:

Prices may change if quantities, specifications, raw material requirements, exchange conditions, packaging, freight costs, or delivery arrangements are revised. Only the final quotation, pro forma invoice, sales contract, or other mutually confirmed order document will apply to the transaction.

4. Sample Orders

Samples may be available for product evaluation, fitment review, or technical testing. Sample availability, price, preparation time, packing, and freight will be confirmed according to the product. Customized samples may require additional development, tooling, or material costs.

Sample approval does not replace the need to confirm the final bulk-order specifications. If the buyer requests changes after sample approval, the price, schedule, and technical feasibility may need to be reviewed again.

5. Order Confirmation

An order is considered ready for processing after both parties have confirmed the applicable commercial and technical details. Depending on the product, the confirmation may include:

  1. The product name, part number, vehicle application, specification, and quantity.
  2. Drawings, samples, connector definitions, electrical parameters, materials, colors, and finishes where applicable.
  3. Branding, labels, cartons, manuals, barcodes, and other packaging details.
  4. Unit prices, total amount, currency, payment arrangement, and trade terms.
  5. Delivery destination, consignee information, shipping method, and required documents.
  6. The estimated production or preparation schedule and any special inspection requirements.

Buyers should carefully review the pro forma invoice, sales contract, drawing, specification sheet, or confirmation sample before approval. Production or order preparation will be based on the approved information. Any amendment requested after confirmation may affect cost, availability, or delivery time and must be accepted in writing by both parties.

6. Payment Terms

Payment arrangements are confirmed according to the order value, product type, customization requirements, production status, and transaction history. Available payment methods and payment timing will be stated in the applicable quotation, pro forma invoice, or sales contract.

The buyer is responsible for using the payment details shown in the confirmed commercial documents. If payment instructions appear to change, the buyer should verify the change directly with an authorized representative of China Loong EV Parts Co., Ltd. before making payment. Bank charges and other transaction fees will be handled according to the terms stated in the confirmed order documents.

Order processing, customized material preparation, or shipment may begin only after the required payment stage has been completed and verified, as applicable to the order.

7. Production and Order Progress

After order confirmation and receipt of the agreed payment, we will arrange production, sourcing, assembly, or order preparation according to the confirmed requirements. The schedule depends on product availability, order quantity, customization, material preparation, testing needs, packaging, and other order-specific factors.

Where appropriate, progress updates, product photographs, packaging photographs, or pre-shipment information may be provided for confirmation. Any estimated completion or shipment date is subject to the final order details and actual production, inspection, logistics, and customs conditions.

8. Quality Check and Pre-Shipment Confirmation

Products will be checked according to the confirmed specifications and the inspection arrangements applicable to the order. Checks may include appearance, dimensions, quantity, labeling, packaging, connector configuration, and relevant functional items, depending on the product type.

If the buyer requires a specific inspection standard, test report, third-party inspection, or pre-shipment approval procedure, this requirement must be submitted before order confirmation. Any associated cost and additional time will be reviewed and confirmed separately.

The buyer may request pre-shipment photographs or other reasonable confirmation materials when applicable. Such materials are intended to support order verification and do not replace the buyer’s responsibility to review all technical and application requirements.

9. Packing and Labeling

Packing will be selected according to the product’s size, weight, fragility, surface finish, electrical characteristics, and transportation method. Sensitive electronics, glass, lighting assemblies, body parts, and high-voltage components may require different protective packing solutions.

Neutral packaging, customer-specific labels, branded cartons, barcode labels, palletizing, wooden cases, or other packing arrangements may be discussed before the order is confirmed. Customized packaging is subject to feasibility, quantity, artwork approval, cost, and preparation time.

The buyer must provide accurate label content, shipping marks, brand files, and legal instructions. The buyer is also responsible for confirming that its requested branding and packaging materials do not infringe third-party rights or violate destination-market regulations.

10. Shipping and Delivery

Orders may be shipped by courier, air freight, sea freight, rail, or another agreed transportation method, depending on the shipment size, product characteristics, destination, urgency, and budget. The applicable Incoterm, freight responsibility, delivery point, and shipping documents will be stated in the confirmed commercial documents.

Freight quotations are generally based on the information available at the time of quotation and may be adjusted if the final packed weight, volume, carrier rate, destination charge, or shipping arrangement changes. Special transportation rules may apply to batteries, high-voltage products, liquids, magnets, or other regulated goods.

The buyer must provide complete and accurate consignee details, contact information, tax information, import documentation, and any destination-specific instructions before shipment. Unless otherwise agreed in writing, customs duties, import taxes, destination fees, permits, and local compliance procedures are the buyer’s responsibility under the applicable trade terms.

11. Receipt and Inspection

Upon delivery, the buyer should check the number of packages and inspect the outer packaging before signing the carrier’s receipt. Visible damage, missing packages, or abnormal packaging conditions should be recorded with the carrier immediately and supported by photographs or video.

The buyer should inspect the products promptly after receipt and compare the delivered items with the packing list and confirmed order details. Products should not be installed, modified, disassembled, or put into service before the buyer has verified part numbers, specifications, connectors, dimensions, and vehicle compatibility.

12. Order Changes and Cancellations

Requests to change or cancel an order must be submitted in writing as early as possible. Approval depends on the order status, material purchases, completed work, customization, packaging preparation, and logistics arrangements.

If costs have already been incurred or customized work has started, those costs may be charged to the buyer. Customized, branded, specially configured, or vehicle-specific products may not be eligible for cancellation or return after production has begun. The applicable conditions will be determined according to the confirmed order documents and actual order status.

13. After-Sales Communication

If a product or shipment issue is identified, please contact China Loong EV Parts Co., Ltd. promptly and provide the order number, product name, part number, quantity affected, and a clear description of the issue. Photographs, videos, label images, packaging images, installation information, test results, and vehicle details may be required for evaluation.

Products should be installed and tested by qualified personnel using appropriate tools and safety procedures, particularly for high-voltage electrical parts, battery-related components, braking systems, steering parts, charging equipment, and drivetrain components. Damage caused by incorrect selection, improper installation, unauthorized modification, unsuitable operating conditions, or failure to follow applicable technical procedures may affect after-sales handling.

After reviewing the available evidence, both parties will discuss an appropriate solution according to the confirmed specifications, order terms, nature of the issue, and inspection findings. Products should not be returned without prior written authorization and confirmed return instructions.

14. Buyer Responsibilities

15. Final Agreement

These Order Terms provide a general guide for international B2B purchases. Product-specific and transaction-specific conditions may vary. If there is any difference between this page and a mutually confirmed quotation, pro forma invoice, sales contract, specification, or written agreement, the confirmed transaction document will govern the applicable order.

For efficient processing, please submit complete product and delivery requirements when requesting a quotation. China Loong EV Parts Co., Ltd. will review the information and confirm the available solution, commercial terms, and next steps for your EV parts order.

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